NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)
October 1, 2023
October 1, 2023
You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name." The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.
That comfortable relationship can extend to professionals you deal with, too. Think of your accountant, your dentist, your doctor. Most people try to stick with the same person or firm in those businesses. They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record.
Ideally, you should have that same relationship with your automotive service facility, like your friends here at Sovel's Auto Service. You may have tried several facilities over the years until you found one that did good work at a reasonable price. The longer your relationship with your service facility, the better the people there understand your wants and needs.
And you trust them to only perform repairs you really need and not try to sell you parts and services you don't.
For most of us, it's a great feeling when you walk in the door and you're greeted with a smile. That goes for us at Sovel's Auto Service as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Sovel's Auto Service, we appreciate your loyalty as a customer. Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.
Sovel's Auto Service
41425 W. 10 Mile Rd.
Novi, Michigan 48375
248-348-7337

December 14, 2025
As you know, todays vehicles rely on a lot of computers in them to keep them running clean and efficiently. Those computers depend on information delivered by several sensors throughout the engine and exhaust system. And one of the most important is the oxygen sensor. Known as the O2 sensor f... More

December 7, 2025
What do mud, bird droppings and frost all have in common? When theyre covering your windshield, they can temporarily obscure your view of the road, leaving you driving blind. And when you cant see the road clearly ahead of you, it can be really scary. Thats one of the reasons its important to m... More

November 30, 2025
Your vehicle has a few filters you might be somewhat familiar with. Theres the oil filter that removes impurities from your engines oil, and a couple of different kinds of air filters that prevent contaminants from getting into the engine and the cabin. But you may not know that your vehicle als... More